Returns & Cancellations Policy
You must contact us before returning any item.
Books returned to us without prior agreement will not be credited or acknowledged. We can accept no liability for financial losses incurred by customers who have submitted unauthorized returns – so please contact us before returning an item. If you have received an incorrect or damaged item, please contact our Customer Services department within 30 days of receiving your order.
If you would like to refund your eBook purchase, we will be happy to do so if your request fits the following criteria:
- You have 14 calendar days to return an eBook from the date you purchased it.
- You have not viewed or printed, in total, more than twenty percent (20%) of the VitalSource eBook.
- You have not used any included access codes for any online resource that came with your eBook purchase.
- You have not previously returned the same eBook from a prior purchase.
To request a refund, please use the contact form or email us directly at: [email protected]
Please include your order number and reason for cancellation when contacting us so we can assist with your request as efficiently as possible. If you have purchased an eBook from another vendor, you will need to contact them directly to request a refund. We are only able to refund purchases made from Routledge.com
North and South America
Products sold on this website are sold on a firm sale basis and are not returnable. This does not affect your rights to return damaged/defective or incorrect items.
Resellers looking for our returns policy should contact their sales representative.
Any issues with your order contact
LSC Communications Distribution Center
Taylor and Francis Returns
5550 W 74th Street
Indianapolis, IN 46268, USA
Toll-Free Phone: +1 (800) 634-7064
Toll-Free Fax: +1 (800) 248-4724
Email: [email protected]
United Kingdom / European Union
Customers have the legal right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.
Any issues with your order contact
Bookpoint Ltd.
(Order Enquiries – UK, Europe, Asia & Africa)
130 Milton Park
Abingdon, Oxon OX14 4SB, UK
Telephone: +44 (0) 1235 400 524
Fax: +44 (0) 1235 400 401
Email: [email protected]
Australia and New Zealand
Refunds
Customers in Australia and New Zealand can return products for a full return within 30 days of the day after the date the item is delivered. This applies to all of our products except digital items (eg: e-Books) where the item has been downloaded.
To arrange a return and refund you must contact us at the address below within 30 days of receiving the product.
Cancellations
Customers in Australia and New Zealand can cancel an order prior to dispatch or production. This applies to all of our products except digital items (eg: e-Books) where the item has been downloaded.
If you wish to cancel an order, please contact our warehouse as a matter of urgency because once we have charged and dispatched your order we cannot then cancel it. This does not affect your rights to return damaged, defective or incorrect items.
XL Express (Logistics)
11a Greenhills Avenue
Moorebank , NSW 2170, Australia
Telephone: +61 2 8778 9999
Email: [email protected]
Please note that you are responsible for postage/carriage costs of returning the items to us unless the item is damaged or defective, or is different to the one you ordered. As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, please visit the Department of Business Enterprise and Regulatory Reform website .
