- Dashboard
- General reports
- Closed loop
- Weighted mean widget
- Push metrics
- Share dashboard link
- Sentiment and root cause analysis
- NPS Benchmark
- Priority Matrix
- Heatmap Widget
- NPS
- Designing CX Dashboard
- Sentiment Analysis Details
- Share Dashboard
- Enable Dashboard on Portal
- Custom Metrics
- Survey Resting Period
- Custom Metrics - Grid Widget
- CX Dashboard Sorting
Weighted Mean Widget
A weighted mean is Basically Average. Instead of each data point contributing equally to the final mean, some data points contribute more “weight” than others. If all the weights are equal, then the weighted mean equals the arithmetic mean (the regular “average” you’re used to).
The formula used for the weighted mean is as below:-
How to add weighted mean widget?
- Login to CX
- Go to Analytics
- Click on Add Widget
- Select ‘Survey’ from the widget type drop down
- Select a survey from the ‘Survey’ drop down
- Select the ‘Weighted Mean’ widget
- On selecting weighted mean widget, a drop down to select the question will be activated
- User can turn on the apply filter toggle button and apply ‘Segment’, ‘Product’ or ‘Product Group’ filter
- Click on Save to add the widget on the CX analytics
How to download the excel report of weighted mean widget?
User can click on the download icon in the widget to download the excel report.
The excel report consist of the mean score of each widget for each answer option.
What question types are supported in the weighted mean widget?
Currently, we support following question types -
- Multi Point Scale or Matrix
- Star Rating
- Text Slide
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