Currently QuestionPro allows you to automatically integrate survey data with objects in your Salesforce.com account. Using the QuestionPro mapping tool, you may link survey data from the QuestionPro system to fields in your Salesforce.com database. It is possible to map your survey data to any of the following Salesforce.com fields:
The QuestionPro / Salesforce.com integration effectively gives you the ability to seamlessly integrate online survey responses with your Salesforce.com database. For example, the data collected via a follow up customer satisfaction survey could automatically be appended to a custom field on a Case called satisfaction. With the addition of this information, you could produce satisfaction reports in Salesforce.com segmented by account representative, location, product, etc.
First you create a survey at QuestionPro. Next, you identify or create fields in Salesforce.com that you would like to use for storing survey data. The final step in the set-up is mapping each survey question to a field in Salesforce.com. QuestionPro provides a simple point and click interface allowing you to match a question in a survey to a field in Salesforce.com. Each time a respondent completes the online survey, the data is automatically recorded by QuestionPro and posted back to your Salesforce.com database in real-time.
QuestionPro is a 100% web-based system. The system is accessed using a standard web browser. QuestionPro includes a simple wizard interface for administering online surveys. All surveys are automatically hosted on our servers. Similar to Salesforce.com, QuestionPro does not require any hardware or software.
Not all Salesforce Accounts support enterprise integration -- Check with your SalesForce representative to confirm you have access to the "Enterprise - sForce API"
Yes. In the Data Mapping screen, choose the QuestionPro Custom Variable and map it to any of the fields of your Salesforce Object. Click on Save Data-Flow Mapping button.
This feature is available with the following licenses :