- Dashboard
- General reports
- Closed loop
- Weighted mean widget
- Push metrics
- Share dashboard link
- Sentiment and root cause analysis
- NPS Benchmark
- Priority Matrix
- Heatmap Widget
- NPS
- Designing CX Dashboard
- Sentiment Analysis Details
- Share Dashboard
- Enable Dashboard on Portal
- Custom Metrics
- Survey Resting Period
- Custom Metrics - Grid Widget
- CX Dashboard Sorting
Customer Experience- Survey Settings
Survey setting helps you define the benchmark question. You can choose which question you want to set as a benchmark and define the mapping for the promoter, detractor, and passive for answer values.
What can I update under Survey Settings?
To access Survey Setting, go to:
- Customer Experience>> Survey>> Settings.
- Open-ended question for sentiment:Choose a question that you want to benchmark for sentiment analysis.
- Benchmark Rating Question: Choose a question that you want to benchmark in the analytics.
- Provide the values for which the result is to be considered as a 'Promoter' , 'Passive' or 'Detractor'. Click on Save Mapping. to save the changes.
You can update -
