- Dashboard
- General reports
- Closed loop
- Weighted mean widget
- Push metrics
- Share dashboard link
- Sentiment and root cause analysis
- NPS Benchmark
- Priority Matrix
- Heatmap Widget
- NPS
- Designing CX Dashboard
- Sentiment Analysis Details
- Share Dashboard
- Enable Dashboard on Portal
- Custom Metrics
- Survey Resting Period
- Custom Metrics - Grid Widget
- CX Dashboard Sorting
CX- Comment Analytics | Ad-Hoc Querying Tool | Search Text Data - How to?
Ad-Hoc Querying:
The Ad-Hoc querying tool allows you to search your survey database for arbitrary criteria. For example if one of the questions in your survey is Location you can quickly search for all users who are in a particular (or a set of) location.
How do I access the tool?
- Login >> Customer Experience >> Analytics >> Manage Data >> Search
- Under Ad-Hoc Query Tool, select the option you want to search, and click on Search Database
- The matching data will be displayed
Can I use the Ad-Hoc query tool to search through Open-Ended text?
Yes, using Ad-Hoc querying tool you can search for text data from the collected data.
Before searching for text data please make sure to Create/Refresh Text Index.
License & Access Options
This feature/tools described here are available with the following license(s) :
