- Dashboard
- General reports
- Closed loop
- Weighted mean widget
- Push metrics
- Share dashboard link
- Sentiment and root cause analysis
- NPS Benchmark
- Priority Matrix
- Heatmap Widget
- NPS
- Designing CX Dashboard
- Sentiment Analysis Details
- Share Dashboard
- Enable Dashboard on Portal
- Custom Metrics
- Survey Resting Period
- Custom Metrics - Grid Widget
- CX Dashboard Sorting
Intercept Surveys
Intercept surveys was developed to get feedback but most importantly without directing your website visitor to a pop up or an external website for feedback. Using intercept you may copy paste the survey code on your website and it does not interfere with other elements of the live website.
How do I create a new Intercept?
To create a new intercept go to:
- Login >> CX >> Add Survey >> Intercept
- Enter the Intercept name and the url, and select the type of intercept you wish to create:
- Click on Save
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Customer Experience
