CX Integration

With QuestionPro CX (Customer Experience), you can import and export your transactional data through various methods: API, FTP, Excel, Manual, and Google Sheets Integration.

The purpose of this API call is to send over the transaction information from the client’s system to QuestionPro system. QuestionPro system receiving the transaction information will respectively send surveys via SMS and/or Email to your respondents.

FTP Sync is another way to automate the transactions import and report export process. You will need FTP Connection Details, such as the Host and Location. You can schedule your import and export files through our scheduler. Once set up, the CX system will read the excel files and automate the survey invites to your imported transactions (only if you select to do so).

FTP also allows you to receive exported Raw Data files at your FTP site periodically.

For more details click here.

To send surveys, you have an option to import Excel files into the CX system using an Excel template.

For more details click here.

If you have fewer transactions, you have an option to opt for manual importing. This is within the system and does not need any template downloads.

For more details click here.