- Dashboard
- General reports
- Closed loop
- Weighted mean widget
- Push metrics
- Share dashboard link
- Sentiment and root cause analysis
- NPS Benchmark
- Priority Matrix
- Heatmap Widget
- NPS
- Designing CX Dashboard
- Sentiment Analysis Details
- Share Dashboard
- Enable Dashboard on Portal
- Custom Metrics
- Survey Resting Period
- Custom Metrics - Grid Widget
- CX Dashboard Sorting
CX - Dropout Analysis
What is Drop-Out analysis?
Drop-Out Analysis shows you data for all responses that are incomplete and gives you a snapshot view of where they “dropped out” – the last question they completed successfully. With the Dropout Analysis, you can dive into your drop-out rates (users not completing the survey).
- Login >> Customer Experience >> Analytics >> Reports >> Participant Statistics
- You will find Drop-Out Analysis near the bottom of the window.
- You will see a table listing the questions where respondents have dropped out.
Why does it say Unknown Question in my Drop-Out Analysis?
Drop-Out analysis data is captured based on the last question that was answered for the particular response. If respondents go back in the survey and leave the survey, we cannot determine the last question they answered. In this case, you will see Unknown Questions in your drop-out analysis.
