- Dashboard
- General reports
- Closed loop
- Weighted mean widget
- Push metrics
- Share dashboard link
- Sentiment and root cause analysis
- NPS Benchmark
- Priority Matrix
- Heatmap Widget
- NPS
- Designing CX Dashboard
- Sentiment Analysis Details
- Share Dashboard
- Enable Dashboard on Portal
- Custom Metrics
- Survey Resting Period
- Custom Metrics - Grid Widget
- CX Dashboard Sorting
CX-Dashboard
A dashboard is a graphical representation of your data which often provides a at-a-glance view of key performance indicators relevant to a particular objective or business process.
A CX Dashboard is a visual display of responses to your survey present in the feedback system. Dashboard gives you the statistic of your survey like Viewed, Started, Completed and DropOuts count.
Go To: Login >> Customer Experience >> Analytics >> Dashboard
There are by default three basic filters which you can use i.e. segment filter, response status filter and date filter.
- Segment: You can filter the data for all the segments.
- Response Status: Apply the filter on the basis of Survey status for All, Started, Completed or Terminated.
Every survey result can be classified into three different categories:
- Started But Not Completed - Users who have clicked on the "Continue" button but have not completed the survey so far.
- Completed - Users who have completed the survey
- Terminated - If you have branching logic for termination (screen outs) these responses are flagged as terminated
- Date: You can apply 1 filter for date
- System Variable:You can add upto 50 filters. You just need to add custom variable mapping in Login >> Customer Experience >> Admin >> Mapping Also, most important part is to make sure to enable analytics. . Then we'll be able to filter on the basis of custom variables
Yes, you can combine more than one filters.
Here is the list of terms that will occur when you will proceed further.
- Dashboard - A Dashboard is a visual display of responses to your survey. Dashboard gives you the statistic of your survey like Viewed, Started, Completed and Drop Outs counts.
- Widget - Widget is in which the graphs, charts, and other visualizations are represented.
- Segment - A segment can be explained as your business entities, which you map into the system.
- Responses - Responses that are collected for your surveys
This feature/tools described here are available with the following license(s) :
