21 Customer satisfaction survey questions and survey template

This example of a CSAT survey helps measure client satisfaction using different types of questions including net promoter score NPS question, demographic questions, multiple-choice questions, and open text or open-ended questions. You can use this questionnaire and customize it to include rating scale questions and others to collect customer feedback and evaluate how your customers feel. A great customer experience along with good customer support creates a loyal customer for your brand.

1. Product evaluation: Get a pulse of your customers or clients to measure their appreciation levels for your product. Attribute ratings against different qualitative parameters of your product to gather quality feedback and make decisions to improve your product.

2. Service evaluation: Customer service is one of the biggest contributors to client satisfaction and measuring it is vital to any customer-driven organization. This template can help you explore loopholes or shortcomings in your service program and act upon them.

3. Open-ended feedback: Open-ended questions are very effective in exploring the customer demands that might be easily looked over otherwise. These help organizations to deep-dive into consumers' needs and make important business decisions.